faq

Frequently Asked Questions (FAQ)

General Questions

What is ZeroHub?

ZeroHub is a premier online e-commerce platform offering a wide range of quality products and professional services. We provide a secure, convenient shopping experience with competitive prices and exceptional customer service.

How do I create an account?

Click the "Sign Up" or "Register" button at the top of our website. Fill in your details including name, email, and password. You'll receive a confirmation email to activate your account.

Do I need an account to make a purchase?

While you can browse products without an account, creating one offers benefits like order tracking, faster checkout, wishlist features, and exclusive promotions.

How can I contact customer support?

Our customer support team is available 24/7:

Ordering & Payment

What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • Stripe
  • Cash on Delivery (COD) - available in select areas

Is my payment information secure?

Absolutely! We use industry-standard SSL encryption to protect your payment information. We do not store complete credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Can I modify or cancel my order?

You can modify or cancel your order within 1 hour of placement. After this time, your order may have already been processed for shipping. Contact our customer support team immediately for assistance.

Why was my payment declined?

Payment may be declined for several reasons:

  • Insufficient funds
  • Incorrect payment details
  • Bank security measures
  • Expired card

Please verify your payment information and try again, or contact your bank for assistance.

Do you offer gift cards?

Yes! ZeroHub gift cards are available in various denominations and make perfect gifts. They never expire and can be used for any products on our website.

Shipping & Delivery

How long does shipping take?

Shipping times vary based on your location and selected shipping method:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Note: Processing time (1-2 business days) is additional.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the continental United States.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties and taxes, which are the customer's responsibility.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing order history.

What if my package is lost or stolen?

If your package shows as delivered but you haven't received it:

  1. Check with neighbors or household members
  2. Look for a delivery notice
  3. Contact the shipping carrier
  4. Contact our customer support team for assistance

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for most items. Products must be in original condition with all packaging and tags. See our detailed Return Policy page for complete information.

How do I return an item?

Contact our customer service team at onezerohubinfo@gmail.com to initiate a return. We'll provide instructions and a return authorization if needed.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving your returned item. The refund will appear in your account within 5-10 business days, depending on your payment method and financial institution.

Do I have to pay for return shipping?

Return shipping is free if the item is defective, damaged, or we sent the wrong product. For other returns, customers are responsible for return shipping costs.

Can I exchange an item?

Yes! Contact our customer service team to arrange an exchange. We'll help you return the original item and place a new order for the replacement.

Products & Services

Are your product images accurate?

We strive to display products as accurately as possible. However, colors may vary slightly due to monitor settings and lighting conditions.

How do I know what size to order?

Each product page includes detailed size charts and measurements. If you're unsure, contact our customer service team for personalized assistance.

Do you offer product warranties?

Many of our products come with manufacturer warranties. Warranty information is listed on individual product pages. Contact us for assistance with warranty claims.

Can I get notifications when out-of-stock items are available?

Yes! On any out-of-stock product page, click "Notify Me" and enter your email. We'll send you an alert when the item is back in stock.

Do you offer bulk or wholesale pricing?

Yes, we offer special pricing for bulk orders and wholesale inquiries. Contact us at onezerohubinfo@gmail.com with your requirements.

Account & Security

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email address, and we'll send you instructions to reset your password.

Can I change my email address?

Yes, log into your account and go to Account Settings to update your email address. You'll need to verify the new email.

How do I update my shipping or billing address?

Log into your account and navigate to "Addresses" in your account settings. You can add, edit, or delete addresses as needed.

Is my personal information safe?

Yes. We take data security seriously and use encryption to protect your personal information. See our Privacy Policy for detailed information about how we collect, use, and protect your data.

How do I unsubscribe from emails?

Click the "Unsubscribe" link at the bottom of any promotional email, or update your email preferences in your account settings.

Promotions & Discounts

How do I use a promo code?

Enter your promo code in the "Promo Code" or "Coupon Code" field during checkout and click "Apply." The discount will be reflected in your order total.

Can I use multiple promo codes on one order?

Typically, only one promo code can be used per order unless otherwise specified in the promotion terms.

Why isn't my promo code working?

Promo codes may have restrictions such as:

  • Expiration dates
  • Minimum purchase requirements
  • Specific product or category limitations
  • One-time use per customer

Check the promotion terms or contact customer support for assistance.

Do you have a loyalty or rewards program?

Yes! Create an account to start earning rewards points on every purchase. Points can be redeemed for discounts on future orders.

Technical Issues

The website isn't loading properly. What should I do?

Try these troubleshooting steps:

  • Clear your browser cache and cookies
  • Try a different browser
  • Check your internet connection
  • Disable browser extensions temporarily

If problems persist, contact our support team.

I'm having trouble checking out. What should I do?

Ensure all required fields are filled correctly and your payment information is valid. If issues continue, contact our customer support team for immediate assistance.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to reach out:

We're here to help make your ZeroHub experience exceptional!